Return, Exchange and Refund Policy
We understand the problems of
Internet purchases and we want to make yours as comfortable as
possible. But at the same time, we have to set up some ground
rules.
P&R Technologies is committed to
your complete satisfaction!
Requirements - Returns, Exchanges and
Refunds
All returns to P&R Technologies must
be sent prepaid. We will not accept any COD shipments.
Only items returned within 30 days
of the purchase date, in the original box, with a copy of the
original P&R Technologies receipt, will BE eligible for a refund.
Any items returned after 30 days, if
accepted, will incur a minimum 10% restocking fee.
All merchandise must be returned in
new condition to be eligible for exchange or refund, unless we
determine them to be defective.
Worn or damaged items can be
accepted for return only if there is a problem due to a
manufacturing defect.
Return shipping costs are the
customer's responsibility, however P&R Technologies will pay for
shipping out the replacement merchandise at no charge to you.
We can only accept returns of, or
refund purchases made from P&R Technologies. We cannot accept
returns of, or refund purchases made at other Internet sites or
other stores.
Procedures - Returns, Exchanges and Refunds
If you have any questions, Please
to contact us by email...
Or write us at:
regular mail – P. O. Box 554;
Portland, Oregon 97207; USA
Or fax us at:
fax number – 503-292-8697
Or call us at:
local voice phone number –
503-292-8682
toll free phone numbers –
800-722-8078
between 9:30am and
4:30pm PST, Monday through Friday
Please provide us with:
-
The specific reason for the
return, exchange or refund request.
-
Which item is involved, please
identify the make/model/color or part number.
-
What you would like us to do,
exchange or refund.
-
Description of the replacement
recommended, make/model/size/color or part number if an
exchange.
-
An email address, regular mail
address, or phone number so that we may contact you if
necessary.
Return Authorization
We will issue you a return
authorization number. Make sure it is clearly legible on the
outside of the shipping package. Shipments without a valid
return authorization number will not be accepted.
Shipping to us
Ship the package to us, via regular
ground freight, UPS or RPS, or USPS.
Do not ship COD; we will not accept
any COD shipments.
If we determine that a freight
reimbursement is necessary, we will reimburse you for standard
ground rates. We cannot reimburse for any shipping charges
beyond regular ground rates.
Upon receipt of the item, we will
determine how best to resolve the situation, and we will contact
you. We will respond as soon as possible. Please allow adequate
time for freight delivery.
If you have any
questions, please to email us,
Or call us at:
503-292-8682 (phone)
503-292-8697 (fax)
503-722-8078 (toll free)
between 9:30am and 4:30pm PST,
Monday through Friday
Or contact us in writing at:
P&R Technologies
P.O. Box 554
Portland, Oregon 97207
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